FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
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Awiat Your Special ELLA HIGHLIGHTS TUK TUK TOUR Adventure! Just 40$
TUK TUK & CAR SERVICESQ: How many people can fit in a tuk tuk? A: Our tuk tuks comfortably accommodate up to 3 adult passengers. For larger groups, we can arrange multiple tuk tuks or suggest our car hire options.
Q: Are tuk tuks safe? A: Yes! Our tuk tuks are well-maintained and driven by experienced, licensed drivers who prioritize safety. We provide comprehensive insurance coverage and follow all safety regulations.Q: Can we bring luggage in the tuk tuk? A: Tuk tuks can accommodate 1-2 medium-sized pieces of luggage in addition to passengers. For travelers with more luggage, we recommend our car hire service.
Q: What types of cars do you offer? A: We provide several vehicle options:
TOURS & ACTIVITIESQ: What's the best time of day for touring in Ella? A: Early morning (6-10am) offers cooler temperatures and clearer views. For photography enthusiasts, sunrise tours starting around 4:30am provide spectacular lighting. Afternoon activities risk rain during monsoon season.
Q: How difficult are the hikes around Ella? A: We offer experiences ranging from easy walks suitable for all fitness levels to challenging treks requiring good physical condition. Each tour description includes a difficulty rating and physical requirements to help you choose appropriately.
Q: Can you accommodate dietary restrictions during tours? A: Absolutely! We can arrange vegetarian, vegan, gluten-free, and other special dietary needs with advance notice. Sri Lankan cuisine naturally accommodates many dietary preferences.
Q: How large are your tour groups? A: We specialize in small, personalized experiences. Most tours are private (just your party) or limited to 6 participants maximum. This ensures quality attention and minimizes environmental impact.
BOOKINGS & LOGISTICSQ: How far in advance should I book? A: For peak season (December-March), we recommend booking 2-3 weeks in advance. During other periods, 3-5 days notice is usually sufficient. Last-minute requests can often be accommodated—just ask!Q: What payment methods do you accept? A: Payment can be made in cash (Sri Lankan Rupees, USD, EUR) directly to your guide on the day of service.
Q: What is your cancellation policy? A: • No refund for same-day cancellations • Full refunds for extreme weather cancellations
Q: What should I bring on a tour? A: We recommend: • Comfortable walking shoes with good traction • Weather-appropriate clothing (layers recommended) • Sun protection (hat, sunscreen, sunglasses) • Small backpack for personal items • Water bottle (we provide water refills) • Camera • Any personal medications you might need
TRANSPORTATION & LOGISTICSQ: Do you provide transportation from my hotel? A: Yes, complimentary pickup and drop-off is included for all accommodations within Ella town. For locations outside town, a small additional fee may apply.
Q: Can you arrange transportation from the airport? A: Absolutely! We offer comfortable, reliable airport transfers between Bandaranaike International Airport (CMB) or Mattala Rajapaksa International Airport and Ella. The journey takes approximately 6-7 hours from CMB or 2-3 hours from Mattala, with optional scenic stops along the way.
GENERAL INFORMATIONQ: What languages do you speak? A: Shanu is fluent in English and Sinhala, with basic conversational ability in German and French. All tours can be conducted in English with comprehensive explanations.
Q: What's the weather like in Ella? A: Ella enjoys a moderate climate year-round: • Dec-Mar: Dry season, 20-28°C (68-82°F), clear views • Apr-May: Intermittent rain, 22-30°C (72-86°F), high humidity • Jun-Sep: Southwest monsoon, occasional heavy rain, 18-25°C (64-77°F) • Oct-Nov: Transitional period, unpredictable showers, 20-28°C (68-82°F) • Nov-Feb: Northeast monsoon, morning rain common, 18-25°C (64-77°F)
SHANU TOURS ELLA 📞 +94771415945 📧 charithanipun9@gmail.com📌16 Mile Post ,Rawanaella, Ella , Sri Lanka
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